Is Your Association Focused on Member Outcomes?


President & CEO

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member outcomesIs Your Association Focused on Member Outcomes? Members look to their Associations to deliver outcomes that address business and professional challenges. Organizations who are outcome driven effectively transition their focus away from selling and testing products and services to engaging members in things they care most about. The process begins with a highly engaged and strategically focused board. Their capability to understand and strategize about the needs of the average member can change the member engagement and operating performance dynamics of an Association.

External Focus Rules

Identify data that defines member external and operational challenges. Associations can utilize a host of platforms to secure this information including: member impact surveys, focus groups, social media, in person interviews, or other online community dialogue.

Member Impact

With many different alternatives available such as coalitions, new Associations, and online communities, it’s more important than ever to align strategies and execution to support member outcomes. If members determine their Association is not providing sufficient enough impact, they will go somewhere else.

Drive Member Value

Begin with a deliberate focus on member “outcomes” and then:

  • Leverage the board, focus on member success
  • Have strategic board discussions about helping members achieve objectives
  • Come to grips with the Association’s capacity to drive member “outcomes”
  • Engage members, help them contribute & collaborate in developing new solutions to achieve their objectives

Is Your Association Focused on Member Outcomes?

Is this in effective approach? The Strategic Member Engagement Survey results (http://bit.ly/1g8g1J2) reports a highly engaged and strategic board makes a difference. Associations who report a “Very High” degree of board understanding and strategizing about average member needs report “upward” 3 year business trends in: Member Retention, Annual Operating Revenue, Paid Registrations at Primary Annual Meeting, and Timely Membership Renewals.

member outcomes