18

Sep

Member Engagement Drives Revenue

September 18, 2013

member engagementMember Engagement Drives Revenue. Associations continue to leverage Member Engagement as part of a long term strategy that secures and grows their revenue base. In order to add heft to their efforts, some CEOs utilize data driven strategies to guide investment of budget resources and staff time. At NIRI, the National Investor Relations Institute for instance, Jeff Morgan, President & CEO consistently aligns his organization with its members and their marketplace through monthly surveys and strategic plan updates.

Business Intelligence

NIRI www.niri.org is the professional association of corporate officers and investor relations consultants who are responsible for communication among corporate management, shareholders, securities analysts and other financial community constituents. Its 3,300 members represent some 1,600 publicly held companies with $9 trillion in stock market capitalization.

“In a big data and fast moving world, NIRI keeps pace with our membership by staying connected” says CEO Jeff Morgan.

Monthly Pain Point Survey

Associations and Professional Organizations who successfully engage their members show their connection to core member business needs. NIRI engages their members with a monthly survey instrument in order to drive engagement. While industry standards are not as robust, the organization achieves a consistent 20% response rate.

The most recent survey inquired about resources and tools available to assist public companies in shareholder identification as well as suggestions for improving the current system. The survey summary will be utilized by the NIRI Board of Directors in its September meeting with the SEC staff on improving shareholder engagement.

Member Engagement Drives Revenue

NIRI’s engagement focus accelerated member renewals and continue to help grow membership internationally. The organization has also replenished its reserves in the aftermath of the great recession.

Jeff Morgan knows the dynamic global economy will “consistently challenge his members.” He indicates that their data driven market focus will keep the organization “aligned with its member’s business needs.”

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

member engagement

11

Sep

Want Association Revenue Growth in 2014?

September 11, 2013

association revenue growthWant Association Revenue Growth in 2014?  Association CEO’s and the senior management teams are looking ahead. Budget discussions are underway and board leadership wants to see an Association revenue growth budget. Corporate profitability is rebounding and the expectation is that Associations too will achieve the same level of robust growth. What can Associations do to improve their competitive edge and grow in 2014?

Stiffening Competition

Renewals remain challenging and while organizations are seeing increases in new member growth they wonder how long it continues. It’s not just the economy anymore, Association Executives for the most part are experiencing increased competition. For profit companies continue to enter markets once owned exclusively by Associations. In addition, new solutions including Not for Profit organizations, coalitions and consulting companies are offering competing products and services.

Sharpen Your Competitive Edge

Thanks to new technologies, data is more accessible than ever before. Associations who capture, interpret and apply data driven strategies can dramatically improve their competitive positioning. In a real time world data provides Associations with speed to market.

These 3 Steps Work

  1. Competitive Analysis. Hard knuckle comparison to other Associations and solutions.   What are the gaps and opportunities?
  2. Impact Survey. Engage your members. For example, products, services and advocacy.   Are they impactful? What can your Association do to best connect to member business needs and objectives?
  3. Business model. Utilize the competitive analysis and the impact survey data to adjust shape a business model that accelerates your Association’s impact.

Buy In

Share the data with your executive committee; seek their input on accelerating your Association’s impact. Engage your senior management team. Work with them to build a vision in that closely reflects the data and the executive committee’s perspectives. They will see the staff efforts as prudent and timely.

Want Association Revenue Growth in 2014?

A number of Associations are experiencing membership growth and increased participation. Recognizing heightened competition they utilized data driven strategies to improve their competitive position. In some instances Associations doubled revenue. How? Better differentiated value and accelerated member participation.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

28

Aug

Can Silos Stunt Association Revenue Growth?

August 28, 2013

Association Revenue GrowthCan Silos Stunt Association Revenue Growth? “We’ve met the enemy head on and it is us.” Is this true? Absolutely, yes.  Silos at Associations can do more harm than good. Why?  Although a well defined organizational structure is effective in defining roles and responsibilities, they at times erect unnecessary walls and can create a fiefdom.

Beware of the Silo Effect

The symptoms are easily recognizable. If Senior Managers consistently debate boundaries, direct reports challenge colleagues and managers to “stay out of their portfolios” then your Association is seeing some of the silo effect. Regardless of the motivation it’s harmful to your bottom line. In time, Association morale and focus is diminished along with focus on members and revenue growth.

Can the silo effect be avoided or changed? Yes!

3 Steps to Motivate Association Revenue Growth

Regardless of the time of year, CEOs can alter their Association’s trajectory and focus. Implementing these three steps can help increase member satisfaction, elevate retention, drive member growth and deliver sponsorship and conference attendance increases. Really? Increasing your market satisfaction and execution in a highly competitive environment can’t help but up your game:

  1. Reward and reinforce and team results.  Recognize staff publicly, be specific, share how collaboration achieved renewals, new members, sponsors, conference attendance growth.
  2. Shared Performance objectives. All job descriptions and performance objectives should carry the same message. Everyone helps everyone else satisfy the marketplace and grow revenue.
  3. No one more is important than other team members.  Setting and reinforcing this practice is powerful. One diva impedes progress where an entire team working together can overcome anything. Coach Norman Dale, the iconic basketball Coach from the movie says it best” Five players on the floor functioning as one single unit team team, team, no one more important than the other.”

Can Silos Stunt Association Revenue Growth? 

An Association recovering from its worst revenue performance ever implemented all three of these steps the following year. They achieved dramatic improvements in total revenue, new member growth, retention and exceeded their net growth objectives.

At a time when Associations need collaboration and accelerated market focus, staff silos blur the external vision necessary to satisfy members and achieve revenue growth objectives. Removing the silos and creating a culture of collaboration will up your Association’s game. Actually, it just might have your team coming from behind and winning just like the Hickory Huskers.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

 

21

Aug

Associations Can Outlast Competitors

August 21, 2013

associationsAssociations Can Outlast Competitors. In a world where competition moves like the speed of sound, Associations need solid differentiation. Competitive intelligence helps you direct budget investments and keep Association products and services current with member business and professional objectives.

360 Competition

New coalitions, and organizations are created almost weekly. Law firms and public relations firms are providing lobbying and communications products similar to Associations.  For profit companies are aggressive competitors too as they enter the market providing conference, sponsorship and other products to would be Association members.

Everywhere Associations look, competitors are ready and waiting to eat into their market share.

5 Competitive Game Changers

Competitive intelligence is a must. Know what competitors are doing and how they are driving value into your Association’s marketplace.  And, be prepared to measure your impact, establish your Association’s uniqueness and unleash high impact media and marketing to highlight value:

  1. Use annual surveys, qualify and quantify member, prospect and sponsor business objectives.
  2. Keep only those advocacy, product and service initiatives that match with “pain point” issues.
  3. Partner with name brand companies to develop and release research accelerating your marketplace’s competitiveness and profitability.
  4. Collaborate with social and business media to share and communicate cutting edge research.
  5. Engage members, prospects and sponsors in a transformed “we” culture.

Run Like A Business

More and more Association Leaders are and have transformed their Associations into finely tuned businesses. On a consistent growth trajectory and determined to compete aggressively, the Technology Association of Georgia (TAG), www.tagonline.com, uses annual market data to keep advocacy, products and services connected to market “pain points.” TAG also aligns the Association’s Strategic plan, operating plan and employee performance objectives. Over an eight year period they grew membership by 600%.

Associations Can Outlast Competitors

A number of Associations have convincingly made a strong business case and grown membership and sponsorship despite fierce competition. In addition to the Technology Association of Georgia, the American Occupational Therapy Association (AOTA), www.aota.org,grew membership by 40% (http://bit.ly/13toV3I).

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

13

Aug

You Want to Grow Association Membership?

August 13, 2013

grow association membershipYou Want to Grow Association Membership? The pressure to increase membership is not going away and neither are the competitive threats. Although some Associations are growing membership and revenue, a high number are not. Many ask, “what are some of the best practices driving membership and revenue growth at other Associations?”

Strategy Drives Everything

The most successful membership growth efforts are tied directly to Association strategies and or strategic plans. This means board members and senior managers are committed and willing participants. Saying we need to grow membership is not powerful enough. What is? Have a well thought through strategy showing and how and why membership growth advances the mission of the Association.

3 Must Do’s that Drive Membership Growth

Despite challenging market conditions, Associations are growing and they consistently execute very well in each of the 3 Must Do’s:

1. Exceed your current membership’s expectations – Membership growth gets easier when the current membership boasts about value, service and high return on investment

2. Consistently Connect to Pain Points – Pain points reflect prospective company business and or professional needs. Direct your conversation, products and services to how membership immediately addresses and satisfies pain point needs

3. Recruit Top Flight Membership Executives – The best way to drive membership growth? Bring in A level Membership Executives who collaborate and integrate internally. These top performers effectively engage C Level executives. Membership Executives make an Association’s first impression on a prospect. Choose well and it will pay consistent dividends.

You Want to Grow Association Membership?

These strategies have driven remarkable results at several Associations. What is even more interesting is how some developed and applied each of the 3 Must Do’s differently. Although Growth results through varied from Association to Association their results were still impressive. Ranging from 233% revenue growth to 600% membership growth, each Association consistently exceeded member expectations, reflected and delivered value connected to pain points and recruit top flight membership executives.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

 

7

Aug

Association Boards Say, “Show Me The Growth”

August 7, 2013

association boardsAssociations Boards Say, “Show Me the Growth.” The great recession and its aftermath dealt a powerful blow to Association revenue and membership growth. A number of Associations utilized reserves to navigate through the lean times but Boards want the reserve funds replenished for the next rainy day. Easier said than done? Of course, but the clock is ticking. CEO’s are wise to heed Board Member Calls for Association Growth.

Mirror The Marketplace

Boards expect their Associations to reflect their growth expectations to the marketplace.  For example, America’s conglomerates of the 1980’s? The once super sized mega conglomerates are now core focused juggernauts keenly in tune with their marketplace. By reconciling products and structure with customer pain points, Companies are nimble & profitable. What’s more, many successful leaders participate on Association boards and they expect similar results.

4 Steps to Association Revenue & Membership Growth

The tough growth environment opens the door to transformational approaches.  What Association Boards could have scoffed at before might now be embraced with open arms. Apply market data in order to transform your Association to help members, prospective members and sponsors more readily advance business objectives:

  1. Profit focused legislative and advocacy agenda – Your Association uses dollar amounts to quantify cost impact and growth opportunities.
  2. Market driven Conferences and Seminars – Formulated to satisfy member training needs year after year.
  3. Lead/Identify New Markets for Members – Develop a research capacity powerful enough to be the early adviser on new domestic or international market opportunities.
  4. Track and Motivate Participation Against Member Cost and Growth Needs – It’s member engagement when members feel the “we” culture and they’re energized because your Association is lined to their success.

Association Boards Say, “Show Me the Growth.”

Increased competition, especially now from for profit competitors, make the growth landscape more challenging. Yet some have transformed their business models and drive impressive revenue and membership growth including: Technology Association of Georgia ( www.tagonline.org/), Commercial Real Estate Finance Council (www.crefc.org/), Air Conditioning Contractors of America (www.acca.org), and the Global Cold Chain Alliance (www.gcca.org).

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

association boards

1

Aug

Can Associations Outperform For Profit Competitors?

August 1, 2013

Can Associations Outperform For Profit Competitors? Until recently, Associations competed for membership, product, conference and service dollars in a limited universe. As for profit companies and not for profit organizations scour the landscape to identify and expand into new markets, they are competing head to head with Associations. While different sectors report varying degrees of competition, the health care segment is especially seeing its share of competitors.

A number of Associations (http://bit.ly/1clxzHp) are primarily experiencing lower conference attendance and reduced profits. However, in several cases, competition from for profit firms now include products and services as well.

Law Changes Open doors to Competitors

AssociationsFred Somers, Executive Director, The American Occupational Therapy Association (www.aota.org), a nearly 50,000 member National Professional association, sees competitors on the for profit and nonprofit front. In this and potentially other instances, the enactment of the Affordable Care Act may have opened up new opportunities for competitors.

For AOTA, competition in areas that include publishing, professional development and continuing education are part of the new competitive landscape. Regardless, Somers convincingly asserts that his Association maintains significant competitive advantages.   

 

Win by Playing to Your Strength

Professional Society focused entities like AOTA carry considerable competitive advantages. Having considerable bodies of knowledge, long lasting relationships in the educational community and the membership can be quite advantageous. AOTA, similar to other health care related Associations, have research data and practice experience that in many cases span decades. Although for profit companies and even new nonprofit entities may bring strong marketing, they still lack the data and strong connection to a loyal and committed membership base.

Play The Hand Your Dealt

Knowing what levers are available can also make a difference. Associations have unique facets they can easily leverage into marketing and growth opportunities when necessary.  Especially in the health care segment, Associations can rely on one of their core constituencies to achieve the marketing equivalent of a hole in one.

Can Associations Outperform For Profit Competitors?

As the economy slowly improves from the great recession of 2008, Associations are seeing the playing field for fewer discretionary dollars expand well beyond membership.  Everything from conferences, publications, products and services are now in play.  Aggressive for profit competitors are leveraging their extensive resources  However, the new competitive challenges facing Associations may be opportunities instead.

AOTA, similar to other successful Associations and Professional Societies, is transforming competitive threats into market growth opportunities.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

associations

30

Jul

How One Association Achieved 40% Membership Growth

July 30, 2013

membership growthHow One Association Achieved 40% Membership Growth. As Associations continue their struggle to find their membership growth sweet spot, other organizations are discovering a durable path to growth. A case and point is The American Occupational Therapy Association (www.aota.org/) where Fred Somers, their Executive Director, proudly reports 40% cumulative growth. While the numbers are impressive, their heightened focus on member value and constant innovation is equally impressive.

Up at Night Issues

From the outset, it’s Somers understanding and forward vision that’s shows how closely AOTA’s member challenges are reflected in their impressive suite of products and services. Serving and representing a dynamic critically important profession, it’s member resources, including it’s newly launched website, display how closely connected to their member’s up at night issues the Association is.

Defied Gravity

With the Association celebrating its centennial year in 2017, the Board of Directors provided a detailed vision of the where the Occupational Therapy professional was heading. The vision galvanized the profession and motivated AOTA’s senior management team to reposition its value proposition and heighten its relevance inside the profession.

While modernizing their member acquisition tactics was important, it was astute strategies and strong execution which helped AOTA defy gravity and accelerate membership growth.

1. Re engaging the Academic Community – Motivated students and professionals entering the profession to see AOTA as a critical resource provide education and continuing education.

2. Bringing younger professionals into the leadership pipeline – Attracted more Occupational Therapy professionals to membership at earlier career stages.

3. Establishing National Partnership Projects with Larger Employers – Delivering customized value to this segment and quickly demonstrated higher ROI (return on investment).

Retention and Member Engagement Opportunities

Despite remarkable membership growth, AOTA’s Somers readily acknowledges that success is a journey so much more than it is a destination. Although the Association achieves approximately 85% membership retention, AOTA and Somers are utilizing data to determine improvement opportunities:

How One Association Achieved 40% Membership Growth

Fluidity, flexibility and ongoing product and service innovations must be data driven in order to achieve large scale membership growth. AOTA’s member growth success reinforces how data, when employed effectively, helps Associations develop products and services that members need in order to be successful in their profession.

As discretionary member dollars become less available, Association memberships will continually face heightened scrutiny. Both Fred Somers and AOTA provide more than a beacon of hope. Rather they provide a successful business model that could be applied and help other Associations satisfy their members and grow their memberships.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

17

Jul

Is Your Association Losing Conference Market Share?

July 17, 2013

associationIs Your Association Losing Conference Market Share? In several cases, Associations cite lower attendance, drop in sponsorship and lower net performance. A market trend revealing the rise of for profit competitors is making the conference landscape even more challenging. For profit companies have considerable marketing prowess and are a force to be reckoned with. However, Associations conceivably have even greater competitive advantages than they might have thought.

Impediment or Opportunity

For profit competitors exist only on the periphery of member company business concerns. Could the motivation be perceived as transactional and purely profit driven? Quite possibly yes. On the other hand, Associations have mission focus and longer term relationships. Members view their Associations as their partners and maintain a connection point beyond profit motive.

Associations can leverage their competitive mastery by playing to their strength. Their long term connectivity means greater understanding. Associations reinforce their member bonds when they provide conference solutions that address member pain points. The Association’s  mission focus, content platform and long term relationships place for profit competitors at a significant competitive disadvantage.

Keep in mind that where for profit companies have marketing capacity, Associations have content, member pain point connections and relationships that run deep in their culture.

Associations can surpass for profit competitors in the conference space by leveraging inherent and powerful advantages.

6 Ways Associations Win the Conference Competition

 1. Data driven strategies connect Association to members. Use member survey data to quantify and member pain point needs. The data is the foundation for conference agendas, planning and execution.

2. Lead with your strength. Utilize members throughout conferences to lead and serve as panel experts and present at plenary sessions.

3. Outperform the competition. Consistently conduct best in class content conferences. Provide memorable take away solutions for attendees.

4. Go beyond traditional marketing and promotion. Invest in multi channel high impact marketing promotion and public relations strategy.

5. Pick cherries where cherries grow. Pinpoint traditional and social media outlets where prospective attendees consume information. Flood these markets with specific pain point promotion.

6. Nothing sells better than committed members.Utilize Volunteer Leaders to articulate value, and encourage traditional constituencies to attend conferences. E mails from them will much more likely be opened and read anyway!

The Networking Advantage

Associations by their nature are communities of people who share policy, professional and or business interests.  Members value and in some cases treasure these relationships. All Associations possess this advantage and should think of new and creative approaches to help their members network.

Many conference attendees measure the success of their conference experience by the number of new relationships they minted. On boarding networking appointment software in conference registration platforms is a certain winner. Associations should make the investment (if they have not already done so), this is one expense that ROI stamped all over it.

Is Your Association Losing Conference Market Share?

Associations like everyone else must live, function, and thrive in challenging times. When it comes to competing with for profit conference providers, Associations have considerable competitive advantages. Despite heavy investment by for profit competitors, Associations have  strong foundations where members rely upon them to deliver solutions year after year.

AssociationFor Tino Mantella, President & CEO, Technology Association of Georgia (http://www.tagonline.org/), the focus is on member pain points and meetings that address and satisfy those needs. In a seven year window, the Association experienced 600% membership growth, solid conference attendance and strong sponsor revenue performance. Leveraging their existing Association assets while addressing member pain points keeps them relevant and ahead of competitors.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

9

Jul

4 Pain Point Takeaways

July 9, 2013

 pain point takeaways4 Pain Point Takeaways. Regardless of the procedure, Hospital stays are daunting for any patient. A recent experience showed that under the right conditions a patient’s pain expectations can be addressed. Upon discharge it was clear that a chorus of Doctors, Nurses, Physical Therapists, Physicians’ Assistants, hospital staff and volunteers had successfully addressed the patient’s pain point needs. 4 Pain Point Takeaways learned from this experience can be as powerful if they are applied in the Association marketplace.

Engagement, Compassion, and Skill

The complexities facing Hospitals and Associations are striking. What are the most obvious? Both face a fluid and complex marketplace.  How so? All encompass market needs, constantly changing technologies, cost pressure and patients/members who vote with their feet and go somewhere else.

4 Pain Point Takeaways:

 1. Engagement

  • Consistently identify, quantify and track pain points
  • Partner with members to discuss and formulate solutions
  • Members experience a “We focused” approach to challenges and solutions
  • Members perceive the pain point solutions as connected to personal and business objectives

 2. Culture of Compassion

  • Create, reinforce, and augment a member centered culture
  • Recognize and enthusiastically encourage compassionate centered staff
  • Respond timely and appropriately
  • Always establish and reinforce bonds of empathy

 3. Skill

  • Hire highly skilled team members
  • Provide training to maintain high skill levels
  • Benchmark skill levels against competition, make necessary adjustments

 4. Data

  • Survey members and determine if pain point needs have been addressed
  • Establish performance metrics to measure pain point satisfaction
  • Quickly identify and address performance improvement needs
  • Implement performance reward programs recognizing top performers

Community and the Human Connection

Another important lesson from the Hospital experience? Never discount or dismiss the power of Community and the Human Connection. After all, patients select Hospitals in the same way Association prospects make choices on where they will be the most comfortable. In a recent Post (http://bit.ly/1aTb6xM), the importance of community and human connection was cited in Starbucks global success story. Starting with a cup of coffee, Starbucks’ success, in large part, relies on human connection and the sense of community they provide.

In the end, a sense of community in today’s competitive world attracts patients as it does Association members.

4 Pain Point Takeaways 

Isaac Asimov once said that “Self-education is, I firmly believe, the only kind of education there is.” Surgery and a two day hospital stay provided pain relief and a learning experience. The Hospital Community, through it’s impressive performance, showed how powerful pain point strategies can work. Using these approaches, Associations gain added capacity, helping them build member connections and lasting relationships.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.