Member Engagement Drives Revenue. Associations continue to leverage Member Engagement as part of a long term strategy that secures and grows their revenue base. In order to add heft to their efforts, some CEOs utilize data driven strategies to guide investment of budget resources and staff time. At NIRI, the National Investor Relations Institute for instance, Jeff Morgan, President & CEO consistently aligns his organization with its members and their marketplace through monthly surveys and strategic plan updates.
NIRI www.niri.org is the professional association of corporate officers and investor relations consultants who are responsible for communication among corporate management, shareholders, securities analysts and other financial community constituents. Its 3,300 members represent some 1,600 publicly held companies with $9 trillion in stock market capitalization.
“In a big data and fast moving world, NIRI keeps pace with our membership by staying connected” says CEO Jeff Morgan.
Monthly Pain Point Survey
Associations and Professional Organizations who successfully engage their members show their connection to core member business needs. NIRI engages their members with a monthly survey instrument in order to drive engagement. While industry standards are not as robust, the organization achieves a consistent 20% response rate.
The most recent survey inquired about resources and tools available to assist public companies in shareholder identification as well as suggestions for improving the current system. The survey summary will be utilized by the NIRI Board of Directors in its September meeting with the SEC staff on improving shareholder engagement.
Member Engagement Drives Revenue
NIRI’s engagement focus accelerated member renewals and continue to help grow membership internationally. The organization has also replenished its reserves in the aftermath of the great recession.
Jeff Morgan knows the dynamic global economy will “consistently challenge his members.” He indicates that their data driven market focus will keep the organization “aligned with its member’s business needs.”
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