Members Hire Tomorrow’s Associations

Members Hire Tomorrow’s Associations

Breaking. Members Hire Tomorrow’s Associations because they have no other choice. Global uncertainty and technological advances are forcing Members to make more informed decisions on how to spend their precious time and money. Members expect their Associations to be nimble, future focused, and having the speed and foresight to help move an Industry forward. Organizations recognizing this shift are transforming from yesterday’s Associations to Tomorrow’s Associations.

Members hire Tomorrow’s Associations because they sit at the cutting edge of change and:

  • In a time of political gridlock, they are perceived as increasing spheres of influence. They’re also transforming themselves into more potent and influential extensions of an Industry.
  • Utilize market research to pinpoint challenges and build strategic opportunities to overcome those challenges. In doing so, they help create a more favorable climate to drive Industry growth.
  • Relentlessly look for whatever comes next in their Industry.
  • Seamlessly move from yesterday’s challenge toward tomorrow’s opportunity.
  • See their organizations as the front line and last line of defense for an Industry.

Members Hire Tomorrow’s AssociationsUsing relevance as their foundation, these organizations conduct research and engage boards and members to identify and address the next set of Industry challenges. They also understand the Industry’s business model from product design to marketplace, and the staff teams approach everyday as an act of invention:

 

Helicopter Association InternationalKeeping the rotors turning is all that matters for HAI. Led by Matt Zucarro, an Industry veteran, and President & CEO, the Association relishes its role as the Industry’s advocate in chief. “We don’t let anything get past us” notes Zucarro as his experienced team is ready to address any market or regulatory obstacle that will prevent the rotors from turning. Simultaneously, they aggressively promote the economic value of the Industry in meetings with legislators and regulators in domestic and international markets. The Association remains closely connected to Industry trends through insightful research and direct Board engagement.

Members Hire Tomorrow’s Associations

 Matt Zuccaro

Since 2005, the Association transformed itself into a well-capitalized, forward looking, and fast moving extension of the Industry. Implementing a strong bias for Industry growth, HAI annually conducts the world’s largest helicopter exposition, the HAI Heli Expo Trade show which includes business networking and technical resources that address Member business challenges and opportunities. In addition to the Trade Show, the Association delivers resources geared toward helping Members address flight and operational safety with an Aircraft Risk Assessment Tool and a Safety Accreditation Program.

The Advocacy program is the first and last line of defense for the Industry. When the FAA (Federal Aviation Administration) grounded operators due to a technical revised interpretation of regulations, HAI and their members worked successfully to speed up and streamline the exemption process. In doing so, the Industry was able to get back to work.

While addressing today’s challenges, Zucarro and his team are helping to position the Industry for the future:

  • “Autonomous flight is coming, technology is going to allow it, it’s a matter of public acceptance.” HAI is working with Federal Agencies and other Associations including the Association of Unmanned Vehicles (AUVSI) to help define the future through unmanned flight.
  • Although workforce shortages plague the Helicopter Industry now, the HAI team is collaborating with the Industry to build the Industry’s workforce of the future. Concrete strategies are being developed through the Helicopter Foundation to promote careers and help lead more pilots and technicians to choose careers in the Industry.

The International Sign Association – Annual Strategic Planning with its Board and 3 Steering Committees plus ongoing market engagement keep the Association aligned with the present and the future. Insisting upon transparency, the ISA team shares progress reports with Board Members four times each year. This level of market research plus Industry focused surveys, keeps the Association connected to today’s and tomorrow’s “Up at Night” challenges.

Led by Lori Anderson, President & CEO, the organization delivers business value in measurable ways:

  • The International Sign Expo – Business to business networking and emerging technologies.
  • Actionable Industry ResearchQuarterly economic reports, wages and benefits surveys, and research that identifies the economic impact of a sign.
  • Local sign code guidance – Plus legal support to help the Industry achieve sign approval.
Members Hire Tomorrow’s Associations

 Lori Anderson

Starting in 2013, the workforce shortage topic continually appeared in ISA’s research. Since then, utilizing an innovative digital approach, the Association is working to help the Industry educate, attract, and retain workers. Through strategic partnerships and adding skilled staff, the Association created a platform to help assess and teach skills to current and prospective workers. Though this online learning platform candidates can earn up to 15 digital badges. The strategy, since 2015, has helped students achieve approximately 7,000 badges. The workforce program is continually evaluated and updated to support the Industry’s workforce needs.

ISA also leverages its “Sign Manufacturing Day” to create student awareness of the Industry. Starting with just 8 companies and 200 students, the program now has eighty four companies participating and 3,500 students. Lori Anderson notes that “these programs help companies recruit interns on the spot.”

Health Industry Distributors Association – Leading and convening all aspects of the Industry in a Healthcare Supply Chain Collaborative.  CEOs from Distributor Companies gather at HIDA to utilize this cooperative platform, brainstorm, and develop strategic solutions that optimize supply chain efficiency. The organization also incorporates Manufacturers in its market focused efforts through the HIDA Educational Foundation.

The Association is also familiar with Industry’s products and business model. Understanding member pain points through direct engagement and market research, the organization evolves as market place challenges and opportunities change.

Members Hire Tomorrow’s Associations

  Matt Rowan

It’s current suite of products are designed to help members stay connected to what’s new or anticipated in their marketplace: Business Intelligence on Supply Chain Strategies, Telemedicine, Market Reports, & Segmented market reports.

Through Industry focused Advocacy:

  • The Association is collaborating with federal agencies to provide help during an emergency event. This will help federal emergency responders engage the commercial healthcare supply chain during crisis by centralizing key attributes of commercial medical-surgical distribution centers in an online tool.
  • Successfully had 120 products manufactured in China exempted from additional import tariffs.

Matthew J. Rowan, President & CEO leads the Association.

Members Hire Tomorrow’s Associations

Alison Bodor

Transforming into one of tomorrow’s Associations is no small task. Each Industry or Profession is different and making big changes could take more time. Consider starting with actionable market research and collaborative board discussions. Doing so will help build a foundation that leads to the larger transformation. For example, Alison Bodor, President and CEO, American Frozen Food Institute is leading a longer term change. Along with her team, she continually utilizes market research to inform and guide strategic discussions around food safety and Frozen Food consumption with the Board and their members. One of the near term deliverables is a new research report by AFFI and the Food Marketing Institute (FMI) titled “The Power of Frozen.” The report examines consumption drivers, purchase drivers, channel drivers, opportunities for collaboration, and shares opportunities for how companies can drive continued growth in the Frozen Food category. Thoughtful approaches like AFFI’s plant the seeds of transformational change.

Members Hire Tomorrow’s Associations

Members Hire Tomorrow’s Associations Tomorrow’s Associations including Helicopter Association International, Health Industry Distributors Association, International Sign Association, and other leading organizations including, Global Cold Chain Alliance, American Bakers Association, and the National Marine Manufacturers Association are all unapologetically getting it done for their Industries as they:

  • Leverage actionable research to position Industries for new opportunities.
  • Advance the innovative aspects of products to elected officials and consumers.
  • Champion Industries and position them for Market Growth.
  • Promote the economic impact of Industry products and services to domestic and international legislative and regulatory bodies.
  • Cite how Industries increase employment and influence community quality of life, and in several cases, help to attract the next generation of workers.

Because Tomorrow’s Associations have a strong bias for action, their CEOs move forward as they see opportunities that far outweigh threats and risks. “Turn every threat into an opportunity. In order to do that you need to surround yourselves with the right talent. Take some risk in a period of uncertainty not avoid it” notes PWC’s CEO Bob Moritz. Yes, uncertainty should be an immediate call to action for yesterday’s Associations. Breaking. Members Hire Tomorrow’s Associations because they have no other choice.

To learn more about how your organization can become one of Tomorrow’s Associations click here.

Members Hire Relevant Associations

Members Hire Relevant Associations Associations have endured downturns before, what’s different this time is the valuable lesson learned after the great recession, that Members hire relevant Associations. Boards and their CEOs aren’t interested  in hemorrhaging balance sheets that come from dues losses and shrinking Trade Show revenues. Regardless of the economic climate, organizations are committed to keeping their organizations relevant. From 2009 forward, leading Associations find ways to maintain their relevance and are perceived as the Industry or the Profession. If a global downturn occurs, Associations should prepare and conduct a rigorous and research driven relevance test.

Associations who want to pass the relevance test should initiate conversations with their Boards or Executive Committees to:

  • Talk through and quantify the sources and the business impact of market challenges.
  • Brainstorm with leaders on how the Association can be helpful in a strategic manner that benefits the entire Industry or Profession.
  • Build nimble strategies to address new or critical Industry or Professional challenges and opportunities.
  • Develop metrics and key performance indicators with Board leaders to measure how relevant your Association is to the member’s marketplace.
  • Report back regularly on how aligned the Association is with these metrics and key performance indicators at Board meetings.
  • Have ongoing strategic conversations about Industry or Professional challenges and opportunities.

Members hire relevant associations Relevance is about being connected to the member marketplace with resources geared toward helping your members overcome challenges & achieve success. Associations who utilize this approach understand that Members hire relevant Associations, which means these organizations are built to withstand downturns and thrive during healthy economies. What makes these Associations especially relevant is how their strategies and products position them as either “Industry or Profession solution partnerswith their Boards and members:

members hire relevant associations

Heidi Biggs Brock

The Aluminum Association – Heidi Biggs Brock, President and CEO, works with her team to continually refine the organizations focus and stay connected with the Aluminum Industry’s evolving challenges and business outcomes. The Association utilizes actionable data to brainstorm with Executive Committee members about current emerging challenges to ensure that they are focused on quantifiable outcomes that move the needle for the Industry. The strategies that the organization develops have Key Performance Indicators and are reported through a Scorecard in the Aluminum Association’s Annual Report.

members hire relevant associations

 Donna Orem

National Association of Independent Schools – Provides services to more than 1,800 schools and associations of schools in the United States and abroad, including more than 1,500 independent private K-12 schools in the U.S. In formulating its strategies, NAIS embraced an underlying premise that in today’s marketplace “people no longer buy products or services. Instead they hire them to make progress.” Based on the Clayton M. Christiansen “Jobs To Be Done” approach in his more recent book Competing Against Luck, the NAIS team utilized this approach to develop value propositions that addressed the struggles that heads of schools and administrators face and to understand how those struggles change as they progress through their careers. The Association is led by its President Donna Orem.

Members Hire Relevant Associations

Melissa Hockstad

American Cleaning Institute – The organization is positioned to help its members overcome challenges and find pathways to business growth through each of the following Industry focused strategies:

  • Thought leadership and Industry promotion.
  • ACI Annual Convention that provides opportunities for the Industry to market and sell products. The most recent Convention had record setting attendance.
  • Industry centered Advocacy to help members protect their intellectual property and product category reputation.

The organization’s President & CEO, Melissa Hockstad, engages members on a regular basis as part of an organizational “listen in” program and connects with her Board to surface any new opportunities to support Industry growth.

members hire relevant associations

     Julia Hamm

The Smart Electric Power Alliance’s key focus is to bring all distributed energy resources to the conversation in order to develop, share, and build practical solutions for the entire Industry. The membership comprises utilities, large energy users, as well as for-profit and non-profit corporations and SEPA’s overall focus is on grid modernization. The Alliance conducts Industry focused Board meetings where executives share knowledge, address Industry challenges and devise solutions. In addition, the Alliance provides unbiased and actionable research and Advisory Services to Utilities to help them address the challenges of a clean energy landscape. Led by Julia Hamm, the organization’s President and CEO, the Alliance maintains its neutrality, does not advocate or take positions on issues, drive trends, or pick favorites.

Each organization’s Industry or Profession focused approached positioned them for a possible downturn because they understand that Members hire relevant Associations.

Members Hire Relevant Associations

As Associations think through a possible global slowdown, the 22nd PWC Annual Global CEO survey provides insights that could be beneficial in the rigorous relevance test that you are about to conduct. The survey reveals that in 2019:

  • Data about customers and clients needs and preferences is viewed as critically important in CEO decision making.
  • 436% increase in the number of CEOs who expect global economic growth to decline.
  • 16% decrease in CEOs who say they are “very confident” in revenue prospects for the next 12 months.
  • Some of the top ten threats include: over regulation, policy uncertainty, availability of key skills, trade conflicts, cyber threats, geopolitical uncertainty, protectionism, populism, speed of technological change, and exchange rate volatility.
  • CEOs seeking growth will pivot inward to drive revenue growth and focus on operational efficiencies, launch a new product or service, enter a new market, new mergers and acquisition opportunities, collaborate with entrepreneurs or startups, or sell a business.

members hire relevant associationsStrong U.S. economic performance shouldn’t shield concerns voiced by global CEOs who in many cases are Association dues decision makers. Reinforcing these results is the monthly Wall Street Journal Small Business Survey conducted by Vistage. Of those surveyed, 14%  expect the economy to improve while 36% expect it to worsen among owners of firms with revenues ranging between $1 and $20 million.  The PWC and Wall Street Journal surveys introduce new information that should be the impetus for your organization to conduct a rigorous relevance test soon.  Waiting only adds to your Association’s risk, the timing to transform your organization into an Industry or Professional Solution Partner is immediate. Note to self: Members hire relevant Associations.

To learn more about how your organization can become a relevant Association click here.

2017 Member Engagement Strategy

2017 Member Engagement Strategy

 

Market uncertainty and the pace of change will continue to impact membership decisions at professional societies and trade associations. Looming external factors will play a significant role in how membership decisions will be made.  The outcome of the U.S. Presidential and Congressional Elections, economic performance inside and outside the United States, mergers and acquisitions, baby boomer retirements, terror threats, and technology disruptions will influence whether or not professionals and corporate executives engage in their associations. Actionable Data can help organizations surface opportunities that can help members drive their professional and industry outcomes. Moreover, the data can serve as the foundation for a 2017 Member Engagement Strategy that can position your organization as a more relevant and necessary resource for your members.

Engage More and Sell Less

2017 Member Engagement StrategyIn terms of 2017 Member Engagement Strategy, utilize data and research to build your partnership with professions and industries. This can create a more positive dynamic that links your organization with the business and professional outcomes that members seek in an uncertain world. Getting your organization there requires a different look at the external landscape and the challenges that plague your members. Selling more or selling louder will hinder instead of help your 2017 Member Engagement Strategy.

Actionable Member Engagement Data

Understanding the extent to which your organization impacts industry or professional business outcomes is the foundation of your 2017 Member Engagement Strategy. Having actionable data (through focus groups, surveys, or industry or professional roundtables) helps your organization understand the external market challenges. Traditional satisfaction surveys and focus groups won’t provide the data that your organization must have to build an effective engagement strategy. What adds the most value is an Engagement and Impact dialogue where you surface more compelling professional and industry challenges and opportunities for your members.

In the 2014 Strategic Member Engagement Survey, organizations who regularly conduct impact surveys instead of “satisfaction” surveys report stronger operating performance than those who survey less frequently:

Survey Frequency Survey Annually Survey Infrequently
3-Year Operating Trends:
Retention up 31.90% 24.10%
Annual revenue up 55.10% 39.80%
Primary meeting registrations up 40.60% 31.30%
Fee for Service revenue up 43.50% 21.70%
Timely membership renewals up 31.90% 16.90%

Internal Perception Versus Member Reality

Associations and Professional Societies can avoid falling into a trap by separating internal perceptions from member realities. For example, securing actionable data focused on professional and industry business outcomes will help your organization build more meaningful 2017 Member Engagement Strategies.

In a recent Member Engagement Study released by Abila with surveys conducted by Edge Research , a new and unique approach helped uncover how and why members engage at membership organizations. The study reveals the differences in perception that occur from both a member and an organizational perspective. This research ventured to answer “four essential questions”:

  • What matters most to members when they join an organization?
  • What makes members feel involved and engaged?
  • How can Organizations better communicate?
  • Are organizations engaging members in a segmented, targeted, personal way?

Abila and Edge Research surveyed over 1,000 members in the United States in all age segments and also surveyed 150 Association Professionals. The online surveys were conducted between April 7 and April 25, 2016. Some of the differences in perceptions among members and professional membership organizations include:

  • Inclusiveness. Where 72 percent of organizational professionals see their organization as inclusive of different opinions, only 60 percent of the members who were surveyed share this view.
  • Responsiveness. Some 68 percent of members note their organizations as responsive, and 91 percent of organizations see themselves as responsive.
  • Good Value. From a member perspective, 63 percent see value for the membership fee. From an organizational perspective, 81 percent believe they are getting good value.

Utilizing survey approaches similar to this one will help your organization build a profession or industry focused 2017 Member Engagement Strategy. It’s all about how well you utilize the data to build engagement strategies that align with the challenges and opportunities that matter most to your members.

Drive and Help Define Their Future Outcomes

Associations and professional societies are facing increased competition from for profit companies, self-forming share groups, new associations and industry coalitions. Utilizing actionable data to develop your 2017 Member Engagement Strategy helps your organization establish uniqueness in the marketplace.  For example, the more your engagement strategy positions your organization to help support professional and industry outcomes for your members the better. Those organizations who have pivoted to this approach are impacting industry outcomes and reporting impressive operating performance:

2017 Member Engagement Strategy

A key component of your organization’s success will be your ability to unlock actionable data to construct its 2017 Member Engagement Strategy. Having data that surfaces new opportunities while it helps your organization develop meaningful 2017 Member Engagement Strategy can create the win you hope for next year and beyond.

2017 Member Engagement Strategy

 

 

 

Free eBook “Accelerating Strategic Member Engagement” is available upon request for all Association Executives at Potomac Core – Association Consulting

Member Value Drivers?

member value driversMember Value Drivers? Too often an association’s internal discussions are about tweaking “outputs” and not creatively driving the “outcomes” that members really care about. This only fuels the “we/you” culture that exists in so many associations. Associations can get into trouble when internal discussions infer “we know what’s best for our members”. If members don’t feel that they can impact things that they care about, they form coalitions and on line communities outside of the association. (http://bit.ly/1qEaS3H)

Outcome Focus and Member Value Drivers

Members only care about “outcomes” that address their business and professional challenges and opportunities (See ROI TO R.O.M.E.  http://bit.ly/1nCFqiU). Change the conversation from selling and testing satisfaction with association outputs (conference, journal, etc.) to engaging members in ways that facilitate knowledge sharing and collaboration with other members.

Up At Night Issues

Whether obtained via survey, focus groups, interviews, roundtables, online community dialogue, social media tracking or other mechanisms, it’s essential to understand how an your association is currently impacting member objectives. This requires securing actionable data about member perceptions of their environmental and operational challenges. If these issues aren’t surfaced, Associations may not be asking the right questions.

Member Impact Surveys

Associations should utilize impact surveys instead of satisfaction surveys as impact surveys are forward looking. They focus on the desired future outcomes that members seek to address their “up at night” issues.

Member Value Drivers?

Strategic member engagement begins with changing the conversation from “outputs” to “outcomes”. An “outcomes” focus drives member value and helps to accelerate competitive positioning and Association operating results. (http://bit.ly/1g8g1J2)

member value driversFree eBook “Accelerating Strategic Member Engagement” is available for all Association Executives at www.potomaccore.com, www.icimo.com, and www.verticalleapconsulting.com.

Durability: Association Strategic Member Engagement

Durability: Association Strategic Member Engagement. In a dynamic and rapidly changing global economy, Associations face competition and unpredictable business cycles. Rather than leverage short term sales cycles, some organizations are instead leveraging a longer term value added approach.

durabilityStrategic Member Engagement is an important resource helping Associations develop long term strategy and effective competitive positioning. For Jeff Morgan, President & CEO of NIRI (National Investor Relations Institute) www.niri.org, building for the long term means “durability.” His focus is to consistently position his organization as a strategic ally and a more essential member resource.

3 Strategies Accelerating Engagement

It’s essential to understand how an association is currently impacting member objectives. This requires securing actionable data about member perceptions of their environmental and operational challenges. Through this process Associations obtain actionable data, understand member “up at night” issues, and assess culture to formulate products and services to address member outcomes.

NIRI  utilizes three strategies to accelerate Member Engagement:

 Actionable Data. Conducts impact surveys to understand its Association’s impact on key member outcomes.


“Up at Night” Issues. By member segment, learns desired future member outcomes and provides solutions matching these outcomes.

Culture. Over a six year time frame, NIRI transitioned its’ culture from a “me/you” focus to a “we” focused highly engaged solutions community.

Durability and Metrics

Morgan reports accelerated member engagement in key segments,  6% operating revenue growth, annual conference attendance 15%  higher than 2013, and 20% international membership growth.

Durability: Association Strategic Member Engagement.

Strategic Member Engagement is not about short term revenue growth, it’s about Long Term Association Strategy & Competitive Positioning. Through NIRI’s experience and our research  http://bit.ly/1g8g1J2 ,we’re learning just how much of a driver strategic member engagement is for an association’s business model.

Additional information on Strategic Member Engagement and our eBook are available at no cost at www.potomaccore.com.

durability

Is Your Association Focused on Member Outcomes?

member outcomesIs Your Association Focused on Member Outcomes? Members look to their Associations to deliver outcomes that address business and professional challenges. Organizations who are outcome driven effectively transition their focus away from selling and testing products and services to engaging members in things they care most about. The process begins with a highly engaged and strategically focused board. Their capability to understand and strategize about the needs of the average member can change the member engagement and operating performance dynamics of an Association.

External Focus Rules

Identify data that defines member external and operational challenges. Associations can utilize a host of platforms to secure this information including: member impact surveys, focus groups, social media, in person interviews, or other online community dialogue.

Member Impact

With many different alternatives available such as coalitions, new Associations, and online communities, it’s more important than ever to align strategies and execution to support member outcomes. If members determine their Association is not providing sufficient enough impact, they will go somewhere else.

Drive Member Value

Begin with a deliberate focus on member “outcomes” and then:

  • Leverage the board, focus on member success
  • Have strategic board discussions about helping members achieve objectives
  • Come to grips with the Association’s capacity to drive member “outcomes”
  • Engage members, help them contribute & collaborate in developing new solutions to achieve their objectives

Is Your Association Focused on Member Outcomes?

Is this in effective approach? The Strategic Member Engagement Survey results (http://bit.ly/1g8g1J2) reports a highly engaged and strategic board makes a difference. Associations who report a “Very High” degree of board understanding and strategizing about average member needs report “upward” 3 year business trends in: Member Retention, Annual Operating Revenue, Paid Registrations at Primary Annual Meeting, and Timely Membership Renewals.

member outcomes

Association Member Viewing Lens

Strategic Member Engagement: The Association Member Viewing Lens Nowadays, Executives no longer make membership decisions per se, they make business decisions. The lens in which these decisions are evaluated and made is all about business, professional, and personal outcomes. Associations who align their offerings do so by first understanding member “up at night” issues.

“We”  Focused Community

viewing lensFor Tino Mantella, President & CEO, the Technology Association of Georgia, www.tagonline.org, listening and reinforcing their engaged solution community is a consistent mantra. Annual membership surveys, focus groups, market studies, and dedicated relationship resources provide Mantella, his senior team, and their Board of Directors with connectivity to member “up at night” issues. (http://bit.ly/1aT4qmn)

TAG also emphasizes collaboration throughout its community and rewards, welcomes, and recognizes “thought leadership” contributions among its 34 different Special Interest Groups.

Test: Is the Association a Highly Engaged Solution Community?

Entrepreneurs, a key TAG membership segment, wanted the organization to help achieve enactment of a $100 million investment fund to assist early growth stage firms. Working as part of a broader business coalition, TAG marshaled its resources. The legislation achieved final passage in the Georgia State Legislature on March 28, 2013. (http://bit.ly/1lcl9Ud)

Data Drives Alignment With The Association Member Viewing Lens

Mantella says “we think about all the ways we listen, learn, and respond to our members.” In 2014 member retention stands at 98% with annual corporate membership growth at 35%.

Strategic Member Engagement: The Association Member Viewing Lens

Associations who regularly conduct member impact surveys (not merely satisfaction surveys) fare better. The survey of 307 Association Executives conducted by Potomac Core Consulting, Vertical Leap Consulting, and icimo, shows that organizations who conduct annual member impact surveys with annual revenue perform 15% higher over a 3 year period than those who do not.

For complete survey results and the “Accelerating Strategic Member Engagement” eBook, sign up at www.potomaccore.com.

viewing lens

Knowing Member “Up at Night” Issues Accelerates Association Growth & Positioning

up at nightKnowing Member “Up at Night” Issues Accelerates Association Growth & Positioning. Trade Associations and Professional Societies with upward trending 3-year operating results are far more likely to better understand member “up at night” issues and to engage members in acting upon those needs. This and other relevant actionable data was released in a joint survey of 307 Association Executives conducted through the collaborative effort of Vertical Leap Consulting, icimo, and Potomac Core Consulting.

Up at Night Issues: What Members Care About Most

Strategic Member Engagement is mostly about understanding member “up at night” issues and the outcomes that Association Members seek instead of focusing on member satisfaction with an association’s current “outputs” (products or services).

3 Year Operating Results

Associations who identify member “up at night” issues and then engage their members in solutions are far more likely to report strong performance in Member Retention, Annual Operating Revenue, Registrations to Primary Annual Meetings, Annual Revenue from Fee for Service Offerings, and Timely Membership Renewals. Trade Associations and Professional Societies reflecting upward trends also more frequently have these capabilities:

  1. Very highly engaged boards who are strategic in focus
  2. Regularly conduct member impact surveys (not merely “satisfaction” surveys)
  3. Ability to gather and segment member data; especially if able to integrate data from multiple sources/platforms
  4. Very high degree of board understanding and strategizing about the needs of the average member
  5. Have identified member segments who most want to contribute knowledge and collaborate with other members
  6. Have identified specific behaviors that foreshadow future increases in knowledge and contribution and collaboration

Knowing Member “Up at Night” Issues Accelerates Association Growth & Positioning

Having a firm grip on Member “Up at Night” Issues has game change potential for Associations.  Ultimately it helps align organizations with the things that their members really care about.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

up at night

Association Membership Not Growing?

association membershipAssociation Membership Not Growing? With senior management teams developing next year’s budgets, it’s good a time to conduct a survey and assess your associations impact. The results and a competitive market assessment will be helpful in constructing a membership growth strategy. Associations who have not experienced membership growth will find this approach helpful.  It will reveal strengths, opportunities, and weaknesses, all of which can be leveraged into actionable growth strategies.

Laser Market Focus

Individuals and corporations make membership decisions based on their Association’s ability to impact priorities that matter most to them. Whether it be legislative, regulatory, training, or certification related, they are all evaluated. Associations that convert actionable data into tangible solutions will improve their retention and growth opportunities.

Relevance

Companies conduct internal assessments before they join or renew Association memberships. Members “stay or leave” and prospects “join or go somewhere else” based upon their perception of an organization’s impact. They measure “relevance” as an Association’s capacity to help companies or individuals achieve their business, professional, or personal objectives.

Quantify and Qualify

Impact surveys should become part of an Association’s DNA. Why? Organizations that consistently benchmark products and services based on their marketplace are better positioned that those who don’t.

The impact survey is all about member/prospect “up at night” issues. Answer these key questions:

  1. What is the financial impact on professional and or corporate business objectives?
  2. How do current programs, services, and the advocacy agenda address the financial impact of “up at night” issues?
  3. Do proposed program changes or new initiatives help members and prospects achieve success?
  4. From the member and prospect vantage point, what else can the Association do? 

Association Membership Not Growing?

Associations who want to grow should be seen as strategic partners. Once your Association is viewed as a strategic partner, membership growth and higher retention follow. Keep in mind that several Associations already using this approach have seen double digit growth. Why not give it a try? A growth formula you can use immediately:

Member Impact Survey & Competitive Assessment + Actionable Growth Strategies = Membership Growth.

For a free copy of the “Accelerating Strategic Member Engagement” eBook, request your copy at www.potomaccore.com.

association membership

Member Engagement CEO?

member engagement CEOMember Engagement CEO? 

In today’s world the notion of “lead, follow or get out of the way” is a non starter. Durable volunteer armies are built on foundations of connectivity, transparency, collaboration and cooperation. The Member Engagement CEO needs those traits to transform their organizations into “we focused” communities where members impact outcomes.

5 Characteristics of a Member Engagement CEO

1. Culture Keeper. As a steadfast leader, the Member Engagement CEO permeates a member engagement culture throughout their Associations and Societies.  Rightly so, Management expert Peter Drucker points out that “culture eats strategy for breakfast.” If creating a member engagement community is the CEOs vehicle then culture is its engine.

2. CCCIC. The Communicator, Convener  & Collaborator in Chief, works seamlessly with the board, senior managers, staff and the membership.  He/she is always seeking feedback from members on products and services, obtaining guidance through focus groups and member surveys. Working with and coaching staff to devise solutions, the CCCIC keeps their eye on the ball. Policies, programs and activities continually reflect the connection to member business and personal objectives.

3. 20-20 foresight. The member engagement chief executive must have capacity to see around the corners. In a world where business cycles change at the drop of a hat, next year arrives faster than ever. Anticipating member business challenges keeps the Member Engagement CEO ahead of the game.

4. Inspirational.  Not so much by what is said but how it is said inspires and motivates stakeholders. Setting a tone of mutual respect and vulnerability, these leaders instill trust, and achieve strong team performance.  Member engagement CEO’s set high expectations and are found in the trenches always supporting their team.

5. Innovator. Challenging themselves and their team to constantly identify what’s next. Developing cutting edge solutions that help their Society or Associations maintain their uniqueness in the marketplace is in their DNA.

5 Real Time CEO Successes   

Demonstrating the potency of a “Culture Keeper,” an Association CEO unleashed an era of member engagement and remarkable revenue and member growth. Setting the culture at the outset positioned this CEO to far surpass expectations. For sure, “culture eats strategy for breakfast.”

As the “CCCIC,” a different Association CEO made the strategic plan update and the member survey a platform to further unite the community. The Association, despite a challenging market recapitalized its reserves, improved member retention and is seeking global growth opportunities.

In another example a CEO helped an Association with “20-20 foresight.”  A training or certification program that was previously dismissed is now being vetted for implementation. Executives coming into one professional field lacked background and skills and the Association is close to supporting the member’s business needs.

This CEO helped define what it means to be “Inspirational.” After turning around the financial fortunes of an Association, their leader insists on helping generate revenue. Staff at the Association agree their CEO is demanding, but noted that their Chief Executive is determined, hard working and fair. Needless to say, impressive financial results continue.

Always looking for “What’s Next” keeps this Association way ahead of the competitiveness curve.  This “Innovator” CEO uses a passion for the Association’s mission to develop new services every year of the last ten. Revenues grew as did member satisfaction and retention.

Member Engagement CEO? 

What rests at the center of the Member Engagement CEOs success? The drive and the extraordinary skills to build a durable volunteer army and a financially successful community.

In a tumultuous era for Associations and Societies, successful leaders embrace the mantra of the Member Engagement CEO. If proof is in the pudding, then each CEO example cited helped  bake the cake.

member engagement CEO

 

 

 

 

 

 

 

 

Free eBook “Accelerating Strategic Member Engagement” is available for all Association Executives at www.potomaccore.com,www.icimo.com,and www.verticalleapconsulting.com.