Members Hire Customized Advocacy

Customized Advocacy

Members hire Customized Advocacy because they have no choice. They face turmoil driven by ever increasing new technologies, evolving consumer preferences, and political polarization. What’s more member companies are facing increasing demands for transparency from their board members, shareholders, and also from their consumers. Associations who customize their advocacy strategies will remain relevant. Those who don’t will falter.

Association Boards insist that their CEO’s are as nimble and focused on the marketplace as they are. Members hire Customized Advocacy because of the dynamic nature of the business environment and they need results in real time. Your organization’s ability to creatively and rapidly respond to new and emerging challenges through Customized Advocacy is what your members expect.

The magnitude of advocacy challenges spread far beyond the confines of the Washington, DC Beltway. In industries ranging from Food to Consumer Products, Associations are regularly challenged with legislative and regulatory activities at the Federal, State, and local government levels. Building timely and Customized Advocacy to respond rapidly is essential.

Associations will need ongoing connectivity with Board Leaders in strategic discussions about current and emerging Industry challenges. It also requires ongoing member interaction, and Industry focused research to develop and implement Customized Advocacy strategies.

NATIONAL MARINE MANUFACTURERS ASSOCIATION 

NMMA represents boat, marine engine and accessory manufacturers, its members manufacture an estimated 80 percent of marine products used in North America.

Reflecting the Industry’s desire to continually maximize its Advocacy efforts, Thom Dammrich, President & CEO, NMMA continually seeks opportunities to utilize Customized Advocacy to maximize business impact for the Marine Industry. Part of NMMA’s Customized Advocacy focus is building, leading, and participating in coalitions to advocate and promote the Industry.

customized advocacyNowadays the most impactful resource that an Industry has is the data it utilizes to make its case with Legislators and Regulators. Where Industry numbers are presented in these conversations, it could have more impact if numbers were reflected in data released by the Federal Government. Recognizing this, the Outdoor Recreation Roundtable, a coalition of twenty one outdoor recreation trade associations that includes the National Marine Manufacturers Association, the Outdoor Industry Association, and the Motorcycle Industry Council galvanized their efforts. Their focus was to have Outdoor Recreation recognized by the Federal Bureau of Economic Analysis:

  • Legislation was introduced and later enacted into law by President Obama in 2016.
  • The new law directed the Bureau of Economic Analysis to develop a measurement of the outdoor economy in the same way that it tabulates other Industries and the overall economy.
  • The Outdoor Industry Association updates its estimate of the Outdoor Recreation Economy in 2017.On February 14, 2018, the U.S. Department of Commerce’s Bureau of Economic Analysis (BEA) released a report showing that the outdoor recreation economy accounted for 2.0 percent or $373.7 billion of current-dollar GDP in 2016.

customized advocacyThom Dammrich celebrated the Industry’s Customized Advocacy success, “As an industry, we are proud to generate millions of American jobs and be a driving economic force from coast to coast, and we are grateful that the BEA and the Department of Commerce have decided to recognize that.”

NMMA regularly conducts Industry research and is in the midst of a Strategic Industry Business Planning Process.

HOUSEHOLD & COMMERCIAL PRODUCTS ASSOCIATION

HCPA is a Trade Association that advocates for companies that make and sell $180 billion annually of products used for cleaning, protecting, maintaining, and disinfecting in homes and commercial environments. Association members employ 200,000 people in the U.S.

Since joining HCPA as its new President & CEO in January 2017, Steve Caldeira and his team continually communicate with their Board and members to stay connected to evolving member challenges and opportunities.

Their Customized Advocacy strategy incorporates Board direction for:

  • Collaboration with Supply Chain-related Trade Associations to maximize the Industry’s business impact.
  • Communication and responsiveness on increasing consumer transparency concerns with NGOs (non-governmental organizations) and retailers who sell products.
  • Scientific Research to highlight and validate the Industry’s critical role in developing environmentally safe products for consumers.

Customized AdvocacyThe HCPA Customized Advocacy model delivered an important win through the passage and enactment of California’s Cleaning Product Right to Know Act in 2017. Environmental and public health groups believe that consumers and workers need to know a lot more about the cleaning products in their kitchens, bathrooms and work spaces. Product manufacturers want labels that educate their customers without alarming them or providing details so minute that they obscure serious concerns about human health.

The balanced solution that California lawmakers devised allows consumers and workers to see the facts they really need to know, because the labeling focuses on important ingredients, such as those that have been linked to various health concerns. The California law, was backed by more than 100 environmental and public health groups, including the Natural Resources Defense Council, Breast Cancer Prevention Partners, Women’s Voices for the Earth and the Environmental Working Group, as well as cleaning product giants such as ECOLAB, Procter & Gamble, Reckitt Benckiser, and SC Johnson. Both sides compromised after numerous meetings; a clear sign of a successful negotiation.

Customized AdvocacyReflecting upon the Industry’s Customized Advocacy success, Steve Caldeira notes that “our industry will always be open to collaboration with a diverse group of stakeholders to successfully address our member’s interests.”

How Associations Build Their Own Customized Advocacy Strategies

Associations can develop Customized Advocacy through ongoing interaction with boards and members. What drives successful Customized Advocacy is a steady flow of communication and collaboration to help define the challenges and the business impact that the Industry is seeking:

  • Stay connected through a systematic approach to annual data collection through interviews and Industry (or Profession focused) survey research.
  • Utilize research to focus Board meeting discussions on Industry challenges and then deliver Customized Advocacy that adds business impact to the members.
  • Learn about member challenges firsthand. Whenever possible meet with members face to face.
  • Continually measure and assess business impact.

Each step will maximize the alignment between the Association and your members. Moreover, your organization will continually add business impact to members because of the Customized Advocacy strategies that you develop.

Members Hire Customized Advocacy

Despite strong growth forecasts member company CEO’s have a less robust view after 2018. From now on member companies will seek out those Associations that deliver business impact. Customized Advocacy helps position Associations as the valuable ally that members need to navigate the complex business landscape.

Organizations such as NMMA and HCPA are perceived as extensions of business and marketing strategies by their members and deservedly so. They demonstrate how important it is for today’s Association to help navigate and advance Industries through an ongoing era of disruption and turmoil. In doing so these organizations will increase their business impact and their relevance because of their Customized Advocacy focus.

Yes, it’s important to remember in 2018 that Members Hire Associations and Members Fire Associations. It’s just as important to recognize that from now on Members will especially hire Associations that deliver Customized Advocacy.

To learn more about how your Association can implement Customized Advocacy click here.

Association Relevance Despite Market Turbulence

In an era of unending economic challenges and uncertainty, industries must be relevant in order to grow. KPMG’s 2016 report “Setting the Course for Growth: CEO Perspectives” underscores how today’s CEO is laser focused on staying relevant in a turbulent global market. In order to remain relevant to their members Trade Association CEO’s focus more on understanding industry challenges then helping drive industry outcomes. Achieving Association Relevance Despite Market Turbulence is how CEO’s can position their organizations for long term growth and durability.

Disruptive Innovation Creates Association Opportunities

Disruptive Innovation “describes a process whereby a smaller company with fewer resources is able to successfully challenge established incumbent businesses.” In a slowing and uneven global economy, are your members looking somewhere else for lower cost and innovative solutions? Are your members less confident about their growth opportunities than they were a year or two ago? Does your membership perceive your association as being aligned with their business and professional goals? Having actionable data that answers these questions is more important than ever for associations in a world of disruptive innovation.

Accelerating Member Engagement

accelerating member engagement

 

Accelerating Member Engagement

According to a recent CNBC post “earnings are expected to be down by some 4 percent year over year, that is an 8-percent reduction from previous estimates.” How does this or any financial news connect to Association member engagement? What happens today influences how executives make decisions about where to invest their precious time.

Is Member Satisfaction A Solution?

No, not really. Under the watchful eye of shareholders, investors, and regulators an executive continually seeks better operating margins and top line growth. Interest in the Association’s success, member benefits, products or services won’t get or keep their attention for long. Promotional materials including what “we do for you” doesn’t really matter either. And special discounts bring them in the front door this year and out the back door next year.

Members don’t really care about the association’s “outputs.” They only care about “outcomes” that address their business/ professional challenges and opportunities. Everything else is just noise.

Business Strategy Conversations

Engagement is not about an Association. Instead, it’s all about developing solutions that improve market and growth positioning, boosting operating performance, and recruiting and maintaining high performing talent. Having conversations about these issues and creating opportunities to share knowledge and develop solutions with other members can accelerate member engagement.

Long Term Positioning

accelerating member engagementThere are no “one-trick” ponies when it comes to member engagement. Aligning the Association as a strategic partner is a long term strategy to:

Accelerating Member Engagement

Quarterly earnings reports, monetary policy, and the value of the dollar all matter. Aligning your Association as an external strategic partner to build solutions and solve problems can accelerate member engagement.

Free eBook “Accelerating Strategic Member Engagement” is available for all Association Executives at www.potomaccore.com.

Kevin H. Brown, Esq., CAE

Situation

The Institutes serves as the industries most trusted and respected knowledge leader working to meet the evolving professional development needs of the risk management and insurance community. As part of its ongoing initiative to raise the professionalism of the industry as it increases member based offerings beyond the CPCU Society, the Institutes is exploring a new Association opportunity. As part of an extensive evaluation process Potomac Core was retained to assist in identifying and validating new opportunities to evaluate the viability of developing an inclusive and flexible member-based organization to serve the P&C industry. Potomac Core was tasked with conducting positioning research and interviews with key industry stakeholders.

Outcomes

Initial research identified critical business trends impacting the industry’s performance. It also reflected how existing challenges opened potential windows of opportunity for the Institutes to drive innovation and performance throughout the property and casualty sector.

Tom Poe

Situation

The International Association of Refrigerated Warehouses, with nearly 500 members, is a trade association that represents the professional interests and concerns of Cold Storage Practitioners. The Association’s success is built around the promotion of best practices for the temperature-controlled warehousing and logistics industry.

IARW retained Potomac Core to conduct a member impact survey, an instrument that identifies member “Up-At-Night” issues and also determines the impact the association is having on those issues. With almost 17 percent of the members responding, the “Up-At-Night” issues identified included new growth, market positioning and development, food safety compliance and cost pressures; operational planning and strategy; and human capital management including employee recruitment and retention.

Engagement Overview

IARW wanted to update its strategic plan and align and position the organization around member business and professional outcomes. In order to facilitate an effective strategic planning process, the organization sought to:

  • Understand IARW‘s current impact
  • Identify member “Up-At-Night” issues
  • Determine opportunities to increase the organization’s impact on behalf of its members

Outcome

The impact survey research facilitated engaging discussion at the fall 2014 board of directors meeting. Board members selected priorities which launched the IARW strategic plan update. Click here for the Member “Up-At-Night” Issues in Cold Facts Magazine and the new Strategic Plan.

Predicting Engagement Potential

predicting engagement

Strategic member engagement means data driven decisions. By segmenting your audience you can begin to understand each group’s priorities. What are the outcomes they seek? How do they participate with your association today? What can you learn about them via the social media they embrace?

Audience segmentation will vary from association to association. Common examples include: company size, location, the engaged individual’s role, scope of responsibility and career stage, their types of engagement, the challenges faced, and special interests. Some Associations also identify which members utilize competitor Associations.

Segmented Communication And Engagement Tactics

Segmentation drives Association communication and engagement strategies and mechanisms. Associations must avoid continually sending everything to all constituencies, and wondering why there are so few “click throughs” (including by your volunteer leaders). Understanding your constituency segments also helps staff better determine:

  1. When to use “push” tactics (e.g. education, product sales)
  2. When to use “pull” tactics that encourage knowledge contribution and collaboration behaviors
  3. When to use influencing strategies (e.g. with Legislators, Regulators, the media)

Think in terms of primary and secondary approaches, not one size fits all.

Develop Member Segment Profiles

Don’t expect to move every segment to a higher level of engagement. Look for the segments that you most desire to have contributing to the collective body of knowledge and the development of new solutions. Also identify those segments that most drive your evolving business model.

Predicting Engagement Potential

According to the Strategic Member Engagement Survey© , only 46% of executives from professional societies and 53% from trade associations report they have identified a segment of their core membership that most wants to contribute their knowledge and collaborate. Those who report that they positively identify such a segment more often report an upward trend in 3 year annual revenue.

predicting engagementFree eBook “Accelerating Strategic Member Engagement” is available for all Association Executives at www.potomaccore.com

Member Value Drivers?

member value driversMember Value Drivers? Too often an association’s internal discussions are about tweaking “outputs” and not creatively driving the “outcomes” that members really care about. This only fuels the “we/you” culture that exists in so many associations. Associations can get into trouble when internal discussions infer “we know what’s best for our members”. If members don’t feel that they can impact things that they care about, they form coalitions and on line communities outside of the association. (http://bit.ly/1qEaS3H)

Outcome Focus and Member Value Drivers

Members only care about “outcomes” that address their business and professional challenges and opportunities (See ROI TO R.O.M.E.  http://bit.ly/1nCFqiU). Change the conversation from selling and testing satisfaction with association outputs (conference, journal, etc.) to engaging members in ways that facilitate knowledge sharing and collaboration with other members.

Up At Night Issues

Whether obtained via survey, focus groups, interviews, roundtables, online community dialogue, social media tracking or other mechanisms, it’s essential to understand how an your association is currently impacting member objectives. This requires securing actionable data about member perceptions of their environmental and operational challenges. If these issues aren’t surfaced, Associations may not be asking the right questions.

Member Impact Surveys

Associations should utilize impact surveys instead of satisfaction surveys as impact surveys are forward looking. They focus on the desired future outcomes that members seek to address their “up at night” issues.

Member Value Drivers?

Strategic member engagement begins with changing the conversation from “outputs” to “outcomes”. An “outcomes” focus drives member value and helps to accelerate competitive positioning and Association operating results. (http://bit.ly/1g8g1J2)

member value driversFree eBook “Accelerating Strategic Member Engagement” is available for all Association Executives at www.potomaccore.com, www.icimo.com, and www.verticalleapconsulting.com.

Aligning Infrastructure

NMMA-logo

Associations are the ideal organizational model to leverage a culture of “we”. But this requires a shift from today’s association structures and processes that are primarily built to push out offerings. Today, staff are reinforced for their efficiency, not for working innovatively with members to create better solutions. Strategic Member Engagement requires aligning infrastructure at organizations including its culture, and resources.

“Up At Night” Issues

Members expect “line of sight” connections between what you are providing and their most critical “up at night” issues. This means that all employees must view themselves as collaborative partners, who, together with members, continually seek insights and new solutions that enhance the community’s success.

Members can sense when staff are in the boat rowing with them, versus standing on the shoreline; handing them an oar and conveying best wishes. Working together as innovators, staff and connected members provide resource fluidity and responsiveness to address rapidly changing member business priorities.

Associations and “We Focus”

Thom Dammrich, President & CEO of Chicago, Illinois based NMMA (National Marine Manufacturers Association), fosters a collaborative and we focused culture which helps the organization in terms of aligning its infrastructure. Moreover, the Association though its performance management system keeps performance focused on strategic outcomes which support member advocacy and market expansion.

Aligning Infrastructure

The successful association of the future will view its role as the stimulator, integrator, aggregator, curator, and enabler/facilitator; engaging members in ways that share and capture knowledge. Association communities will create innovative solutions to address their challenges and opportunities.

For many associations this requires that staff enhance their skill set, competencies, and cultural mind-set. Performance development, recognition, and rewards will focus on achieving member outcomes, not pushing outputs out the door on time. Staff need to know that members value their efforts.

Free eBook “Accelerating Strategic Member Engagement” for Association Executives available upon request at www.potomaccore.com

aligning infrastructure